Terms of Sale

Product names, descriptions and main characteristics are listed on each product page. All prices are shown in euros (EUR) and include VAT (retail price). Where installation and/or delivery costs apply, they are clearly displayed next to the item and added to the total before the order is finalised in the cart.

Purchases proceed in the following steps: (1) select products and add to cart, (2) review the cart and enter delivery details, (3) choose a payment method, (4) confirm the order. Before submitting the order, the customer can review and correct all entered data within the billing form and cart contents.

Payment is accepted by debit and credit card (Visa, Mastercard, Maestro, American Express, Diners, Discover) via the secure CorvusPay system — see Payment Security. Registered B2B partners may also pay by bank transfer under agreed payment terms.

Delivery cost is shown separately next to each item in the cart before the order is finalised. Delivery time depends on item availability and is stated on the product page or in the order confirmation sent by email. Delivery is made to the address provided in the order.

Consumers have the right to withdraw from a contract concluded off-premises or at a distance within 14 days of receiving the goods, without giving any reason, in accordance with Croatian consumer protection law. To exercise this right, notify us with an unambiguous statement to info@internoconcept.hr. The direct cost of returning goods is borne by the consumer. Refunds are issued using the same payment method, upon receipt of the returned goods in undamaged condition.

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised — for example, furniture ordered through our configurator in a material, colour or dimensions chosen by the customer.

The seller is liable for material defects in accordance with Croatian civil obligations law. Written complaints can be sent to info@internoconcept.hr or +385 91 1975 711, quoting your order number. We respond in writing within the statutory period. If a manufacturer's warranty card is included with the product, its terms apply as stated.

We are not aware of any special export restrictions applicable to our products; the customer is responsible for complying with customs regulations of any destination country outside the European Union. We do not subscribe to a voluntary code of conduct beyond the applicable laws of Croatia and the European Union.

These Terms of Sale form the general terms and conditions incorporated into every contract concluded through this webshop and remain permanently available on this page for storage, reuse and printing. For information on how we process personal data, see our Privacy Policy.